PBX Alcatel-Lucent OmniPCX Enterprise

The change of system seems to have caused a chain reaction… Calls are better handled, requests better dealt with, customers are much more satisfied and the hotel’s image has benefited greatly from this.

The 3 key points:

• Customer loyalty
• Enhanced services
• Profitability

Orchestrating all communications

Calls between a hotel and outside the business usually involve reservations, but also include dealings with suppliers ranging from caterers to laundry services. Inside the hotel, guests make calls for things like room service, and staff make calls between themselves.

Responding to all requests quickly and accurately

To handle this volume and variety of calls, the new network had to be high performance and support day-to-day operations with practical features. An automatic reception service in four languages, as well as intelligent routing of calls to a fixed phone or wireless DECT handset sharply improved the hotel’s responsiveness and, through that, customer satisfaction. All in all, these changes have helped optimize the hotel’s occupancy rates.

Exceeding Expectations

It is now essential for hotels to differentiate themselves by offering a personalized service. Meanwhile, new technology creates new sources of revenue and enhances profitability. There are many examples: integrated payment applications, check-in/check-out applications, on-demand content on TV screens, etc. This enables the business to devote itself more to customers while building their loyalty. 

Optimize your productivity with a dedicated system for the hospitality sector.